Repair & Replacement Policy | Sterra

16th August 2021

Repair

All repair work will be carried out with no further charges within 1 year from the date of installation except for wear and tear (ie. Melted Drip Tray).
Repair work will be assessed and determined by the operation team prior to the visit if the repair work should be carried out on-site or off-site.

Replacement (1-to-1 exchange)

All 1-to-1 exchange only applicable for the below circumstances:

When the customer found any defects within 7 days from the date of installation.
When the repair has been assessed and determined it is not repairable at the moment.

Who is Sterra?

Sterra is a homegrown brand set out to improve Singaporeans' quality of life at home. We believe everyone deserves to live more conveniently, comfortably, and healthily. Sterra is a product and customer-focused company. We take pride in our excellence in design, quality and value to customers.