Sterra.sg (the “Site” or “we”) is committed to protecting your privacy online. Which is why we have adopted a Privacy Policy that guides how we collect, store, and use the information collected about you when you visit or make a purchase from the Site.


What Do We Do With Your Information?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.


Signing up to our Free Newsletter/Email Marketing

If you wish to sign up to our free newsletter, you will be asked to give us your personal information such as your email address. 

With your permission, we use such information to email you from time to time with product information news, special offers, new products and other updates.


Sending emails to Sterra.sg

By allowing you to send email to us (i.e. when you have concerns and questions), we are not attempting to collect any personal information about you. We will only use the personal information contained in your email, such as your name and email address, to respond to your specific enquiry or comments in the email. Although we may keep your email for a period of time, we will not use any personal information contained in your email for any purpose other than responding to your specific enquiry or comments.

We will only collect information to the extent deemed reasonably necessary to fulfil your requests and our legitimate business objectives.


Opting out of Sterra.sg emails

If you are receiving emails and later on choose to opt out and have your name removed from the mailing list, you can do so by using the unsubscribe link in the Sterra.sg emails. 


Text/SMS Marketing and Notifications

By entering your phone number in the checkout and initialising a purchase or subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart and checkout reminders) and text marketing offers. 

Text marketing messages will not exceed 10 a month. You acknowledge that consent is not a condition for any purchase. Webhooks will be used to trigger the Checkout Reminders messaging system.


Opting out of Sterra.sg SMS

If you are receiving text messages and notifications and later on choose to opt out, you can do so by replying with STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any mobile message sent from us or using the unsubscribe link in the Sterra.sg SMS. Message and data rates may apply.


Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.


Device information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimise our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our processor Shopify, Microsoft Clarity and Hotjar.

Order information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including debit/credit card numbers), email address, and phone number.
  • Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify.

Product and shipping information

  • Examples of Personal Information collected: name, shipping address, email address, phone number, and products purchased.
  • Purpose of collection: to ship or deliver the exact products you ordered to your shipping or delivery address.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify and Shipping and Fulfilment Partners.

Customer support information

  • Examples of Personal Information collected: name, mobile number and/or email address (depends on where you contact us)
  • Purpose of collection: to provide customer support, respond to your specific enquiry or comments and fulfil your requests.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processors Aircall and Gorgias.

Minors

The Site is not intended for individuals under the age of 13. We do not intentionally collect Personal Information from children. 

If you are under the age of 13, you will need your parent or guardian's consent before you can provide any personal information to us for purposes of registration and other online activities.

If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.


Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
  • We use Aircall to receive your calls and Gorgias to respond to your enquiries and requests.
  • We share your shipping information with our Fulfilment and Delivery Partners (such as Ninjavan) to deliver your orders.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.


Using Personal Information

We use your Personal Information to provide our services to you, which include: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.


Retention of Personal Information

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. 

 

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. 

Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. 

Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimise your experience on our Site and to provide our services.

 

Cookies Necessary for the Functioning of the Store

Name Function
_ab Used in connection with access to admin.
_secure_session_id Used in connection with navigation through a storefront.
cart Used in connection with shopping cart.
cart_sig Used in connection with checkout.
cart_ts Used in connection with checkout.
checkout_token Used in connection with checkout.
secret Used in connection with checkout.
secure_customer_sig Used in connection with customer login.
storefront_digest Used in connection with customer login.
_shopify_u Used to facilitate updating customer account information.

Reporting and Analytics

Name Function
_tracking_consent Tracking preferences.
_landing_page Track landing pages
_orig_referrer Track landing pages
_s Shopify analytics.
_shopify_fs Shopify analytics.
_shopify_s Shopify analytics.
_shopify_sa_p Shopify analytics relating to marketing & referrals.
_shopify_sa_t Shopify analytics relating to marketing & referrals.
_shopify_y Shopify analytics.
_y Shopify analytics.

 

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at hello@sterra.sg or by mail using the details provided below:

Sterra Tech Pte Ltd, UB One, #01-22 Ubi Ave 4, Singapore 408830, Singapore