ABOUT THE PRODUCT
How do you change the air purifier speed?
The air purifier has three speeds: High, Medium, and Low. Each tap on the power button changes the speed. The speeds are indicated by the following colors:
- Steady Red Light = High Fan Speed
- Steady Yellow Light = Medium Fan Speed
- Steady Blue Light = Low Fan Speed
How do I know if the filter needs replacing?
The light on the power button will blink red three (3) times along with three (3) beeps.
How frequently do I need to change the filter?
If the air purifier is used for 2-4 hours daily, the filter typically lasts 3-6 months. However, the replacement duration depends on the environment where the air purifier is placed. Hence, if the light blinks red with a beeping sound, it’s best to change the filter to ensure optimal performance. After 6 months of use, it is highly recommended to replace the filter to maintain the best air quality.
What are the dimensions of Sterra Nova™ True HEPA-13 Portable Air Purifier?
The dimensions are 6.84cm (width) x 6.84cm (depth) x 17.4cm (height).
How heavy is the Sterra Nova™?
It only weighs 0.24kg.
Does the Sterra Nova™ have an oil diffuser feature?
No, it does not have an oil diffuser feature.
Does Sterra Nova™ have night mode?
It does not have a night mode. It already operates very quietly (less than 52dB).
Is there a lock feature for Sterra Nova™?
It does not have a lock feature.
Does Sterra Nova™ provide mobile app (Smart Life) connectivity?
Sterra Nova™ is the only model that does not have app connectivity, as the compact size allows you to bring it anywhere you go (study room, driving in the car, outside working at a cafe, etc).
What are the differences between Sterra Breeze™, Moon™, Mars™, and Nova™?
The Sterra Breeze™, Moon™, Mars™, and Nova™ are almost identical in terms of function. The only difference will be their design, coverage and clean air delivery rate.
- Sterra Breeze™ Coverage / Clean air delivery rate = For living room (861 - 888sqft) / 400m3/hr
- Sterra Moon™ Coverage / Clean air delivery rate = For master bedroom (600 - 615sqft) / 280m3/hr
- Sterra Mars™ Coverage / Clean air delivery rate = For common/ study room (108 - 122sqft) / 80m3/hr
- Sterra Nova™ Coverage / Clean air delivery rate = For personal space (32sqft) / 25m3/hr
Do our air purifiers help with Haze?
Yes! Our air purifiers will definitely help with haze as they are equipped with HEPA-13 Medical Grade Filters along with a carbon layer. This will filter out dust, smoke, and other dry particles present in haze.
MAINTENANCE, WARRANTY AND GUARANTEE
What options are available if I dislike the air purifier?
Satisfaction is very much guaranteed for all our products. If you are unsatisfied with the air purifier, please send us a message via WhatsApp at +65 3165 0198 or send us an email through the Contact Us page within 15 days from the date of delivery.
What options are available if my Sterra Air Purifier breaks?
Our air purifier comes with a 1-year local onsite warranty for parts and labor. If there’s an issue, please send us a message via WhatsApp at +65 3165 0198 or send us an email through the Contact Us page.