Need help? Our customer support team is available 7 days a week from 8 AM to 10 PM.

Do you have a question about an existing order? Please report and submit your request by signing into your account and selecting the relevant order. Please follow the instructions below.

1. Please use your order email or phone number to sign-in through this link: https://support.sterra.sg/en-US/ssp/login. Enter the verification code sent to your email or phone number.
2. Select the relevant order and click the "Report Issue" button.
3. Select the relevant option for your issue. A request will be sent automatically to our team and your email inbox.
4. Our team will prioritize your email and respond within 24 hours.

Do you have a general inquiry or can't log in? If you can't log-in or receive a verification code, you can contact us through this form: https://support.sterra.sg/en-US/contact. Please provide a detailed description of your inquiry and order number (if applicable).

We look forward to assisting you!