Need help? Our customer support team is available 7 days a week from 8 AM to 10 PM.
Do you have a question about an existing order? Please report and submit your request by signing into your account and selecting the relevant order. Please follow the instructions below.
- Please use your order email or phone number to sign-in through this link: https://support.sterra.sg/en-US/ssp/login. Enter the verification code sent to your email or phone number.
- Select the relevant order and click the "Report Issue" button.
- Select the relevant option for your issue. A request will be sent automatically to our team and your email inbox.
- Our team will prioritize your email and respond within 24 hours.
Do you have a general inquiry or can't log in? If you can't log-in or receive a verification code, you can contact us through this form: https://support.sterra.sg/en-US/contact. Please provide a detailed description of your inquiry and order number (if applicable).
We look forward to assisting you!