What is the difference between Sterra Starlight and Sterra Starlight Plus?
The following are the main differences between Sterra Starlight and Sterra Starlight Plus:
- Sterra Starlight Plus has a more enhanced SL track curvature
- Sterra Starlight Plus has a new phone holder. This is the first in the market with a joystick function to enjoy social media browsing while having a massage
- Sterra Starlight Plus has an additional USB charging port on the same side as joystick/ phone holder
- Sterra Starlight Plus has a black color variant available.
How often can I use the Sterra Massage Chair?
We recommend regular use of your massage chair for optimal benefits. You can use it daily or a few times a week, depending on your needs and schedule. Start with shorter sessions and gradually increase time and intensity as you adjust to the chair. Generally, 20-30 minutes of daily use is recommended for comfort, relaxation, pain relief, and muscle tension relief.
What options are available if my Sterra Massage Chair breaks?
All Sterra Massage Chair purchases include a 1-year local onsite warranty for parts and labor, ensuring your investment is protected. We also offer an extended warranty for an additional fee. If your chair breaks, contact our customer support for assistance.
Is the massage chair suitable for people with medical conditions?
While massage chairs are generally safe, individuals with medical conditions should consult their doctor before using Sterra Massage Chairs.
Does Sterra Massage Chairs make noise during operation?
It is part of the normal function of the chair. The chair is equipped with an air pump and multiple motors. The minimal sounds are part of the chair when being operated.
How do you clean and upkeep the massage chair?
Mix neutral detergent with hot water, lightly dampen a soft cloth, and wipe the plastic areas. Avoid using cleaning agents with chemicals like thinners, gasoline, or alcohol. Wipe the same areas with a lightly damped microfiber or soft cloth. Allow the plastic areas to air dry.
Can I control the strength of the massage?
Yes! Sterra Massage Chairs offer customizable settings to personalize your massage experience. Choose from pre-set modes or manually adjust the speed, intensity, and duration using the chair's intuitive controls.
What are the fabric/material specifications?
Sterra Massage Chairs are built with polyurethane (PU) fabric, iron frames, moldings, and motor parts.
What are the benefits of Sterra Massage Chairs?
Consistent use of massage chairs provides scientifically proven benefits like relaxation, stress relief, improved circulation, reduced muscle tension, and increased flexibility. They also aid in pain relief and post-workout recovery, bringing these benefits conveniently to your home.
What are the options if I dislike the massage chair?
If you're not satisfied, contact us within 15 days of delivery for a refund or exchange. Visit our Contact Us page to send a message via WhatsApp or email.
Is there a restriction on body height and weight to use the Sterra Starlight Plus?
The recommended minimum height is 4'9" and the maximum height of 6'4".
The maximum weight capacity is 260 lbs.
For a taller person with knee bending when using the product:
Tilt the backrest and lower the Lower Leg/Foot massage to the down position, elongating the length from the top to the bottom
For a short person difficult to touch the foot massage section:
Raise the backrest and raise the leg rest to shorten the distance from top to bottom