What is the unique feature of Sterra Nova Air Purifier?
Our Sterra Nova Air Purifier is our first air purifier that has the Aromatherapy feature by adding an essential oil (can be purchased separately).
What is aromatherapy and what are its benefits?
Aromatherapy is the use of essential oils from plants. Aromatherapy has a lot of benefits including the improvement of sleep patterns and helps cope with anxiety and depression.
What types of essential oils can I use?
Both water or oil-based essential oils can be used.
How do you change the air purifier speed?
The air purifier speeds are Low, Auto, and High. Each tap on the power button changes the speed. After the device is turned on, the default speed will be low and the Ion function turns on. Tapping it again will change it to Auto. Another tap changes to High and the next tap will turn the unit off.
How do I know if the filter needs replacing?
The light will be blinking red if the filter needs replacement.
How frequently do I need to change filters?
Assuming the air purifier is switched on for 6-8 hours, the filter is expected to last for 9-12 months. However, filter replacement duration also depends on the environment where
the air purifier is placed. Hence, if the light blinks red it is best to change the filter to ensure that the air purifier is working at its best condition.
What do the ring colors indicate?
The ring color indicates the air quality.
- Blue means good air quality
- Yellow means average air quality
- Red means poor air quality
What is the Sterra Nova Air Purifier made of?
Our Sterra Nova Air purifier is made up of ABS Plastic with a stainless steel bottom.
What are the dimensions of Sterra Nova Air Purifier?
Our Sterra Nova Air Purifier’s dimensions are 7.3cm(width) x 7.3cm(depth) x 20.2cm(height)
Do your air purifiers help with Haze?
Yes! Our Air Purifiers will definitely help with haze as they are equipped with HEPA 11 Medical Grade Filters. This will filter out dust, smoke, and other dry particulates present in Haze.
Difference between Sterra Mars, Moon & Breeze?
The Sterra Breeze, Moon, Mars and Nova are actually almost identical in terms of function. The only difference will be their design, coverage and clean air delivery rate.
- Sterra Breeze Coverage / Clean air delivery rate = 80m2 (4 Room HBD Flat) / 400m3/hr
- Sterra Moon Coverage / Clean air delivery rate = 35m2 (living space and master bedroom area) / 280 m3/hr
- Sterra Mars Coverage / Clean air delivery rate = 10m2 (bedroom size area) / 80m3/hr
- Sterra Nova Coverage/ Clean air delivery rate = 5 m2 (half a bedroom size area)/5m3/hr
How long is the delivery date?
Delivery only takes 3-5 working days from purchase. An SMS will be sent from us once the delivery date is confirmed.
What options are available if I dislike the air purifier?
Satisfaction is very much guaranteed for all our products. In the event that you dislike the air purifier, pls send us a message via WhatsApp message at 65 3165 0198 or leave us an email in our website Contact Us page within 15 days from the date of delivery.
We can either refund you in full of what you paid, or exchange the product with another Sterra Air Purifier variant, with an additional fee.
What options are available if my Sterra AIr Purifier breaks?
Our air purifier come with a 1-year local onsite warranty for parts and labor. All you need to do is send us a WhatsApp message at 65 3165 0198 or leave us an email in our website Contact Us page.