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Delivery and Installation

We will take care of everything needed for delivery and installation at no additional cost.

Our highly trained technicians will visit your house to see how to do the installation as it is usually pretty dependent on the layout of your home. We will discuss some options with you and then proceed with the work.

In general, the Sterra Water Purifier needs to be connected to the water supply and electricity. Installation in general takes less than an hour.

Sterra is a company founded in Singapore and we can ship and install the water purifier depending on your availability. Kindly liaise with our friendly customer service via WhatsApp at +65 3165 0198 to schedule for an installation.

There is no problem if the water point is far away from the water supply. As the tubing we use is ¼ inch in diameter, the water pressure will still flow smoothly from the water point even if it's far away.

Maintenance and Warranty

The Sterra Water Purifier is one of the very few water purifiers that is designed to be self-maintaining using our latest electrolytic sterilization technology. There is no need for you to maintain it in any way, except to change the filters, which is super easy.

Some automated functions of self-maintenance:

  • UV sterilisation for nozzle cleansing.
  • Electrolytic sterilization for cleansing of internal path.
  • Filter change reminder lamp and easy steps to change filter on your own (Our technician will show you the easy steps to do so when we do installation)

Sterra Water Dispenser comes with a filter change reminder lamp. When it’s time to change the filters, Sterra’s filter reminder lamp will light up. Replacement for the water filter is also designed to be so easy so that you can do it yourself in a few minutes. Our technician will show you exactly how when we do the installation.

There are two filters in the Sterra Water Dispenser. The average duration, depending on usage,

  • Filter 1: Change every 4 months
  • Filter 2: Change every 8 months

Yes we have warranty covered.

3 years warranty to leakage and touch panel - Currently, we have a promo to extend this to lifetime parts warranty with a photo review campaign.

1 year parts warranty

Our technician will cover everything from transport and labour, so there’s no cost at all from your end.

Sterra Water Dispenser is crafted with care with over 20 years of experience. We are proud to say that Sterra is built for durability. In the unlikely event that the motor breaks down after 1 year, we will handle all repair at a low cost of $100-$300 to you, depending on what breaks. We don’t make profits from servicing the Sterra Water Purifier. It’s done at cost as part of our customer service.

Sterra Water Purifier is a tankless model which draws water directly from your water supply. It means there is no need for you to top up. This is the best way for convenience and also hygiene, because water purifiers with tanks often have issues of bacteria buildup in the tanks over time.

(on user manual page 21)

  1. Close the tap water supply valve.
  2. Unplug the power plug
  3. Open the filter cover on the side of pro
  4. Rotate the filter counter clockwise to remove it.
  5. Turn the new filter clockwise to fit.
  6. Close the filter cover after the filter has been replaced.
  7. Open the tap water supply valve and connect to the power supply.
  8. Press the dispense button for 6 seconds to ensure cleaning.
  9. Water purifier is ready to use.

The recommended timing to change the filter for:

Pre carbon block filter: 4 months

UF and post carbon block filter: 8 months

Our water purifier comes with a filter replacement alarm as well. (find out more on user manual page 20)

Nozzle sterilisation works by pushing the nozzle to the product. The UV light will then start blinking to indicate that the UV sterilising process is ongoing.

The UV light will stop blinking after 30 minutes and light up normally indicating that the sterilisation is complete.

Push in nozzle to begin sterilisation process. Button on the interface will start blinking. The sterilisation process will take 30 minutes. Blinking will stop after the process is complete, and UV sterilisation button will light up.

You can choose to sterilise as and when you like. It's a personal preference.

We provide 1 year parts warranty, and 3 years warranty for touch panel and water leaks.

When the motor warranty ends, you can still contact us to do servicing.

Sterra provides 3 years warranty for touch panel and water leaks. If any leaking happens, kindly contact us at +65 3165 0198 or hello@sterra.sg

Ordering

Yes you can visit our showroom for a product demo and you can also try it out yourself. Showroom visits are by appointment only due to COVID.

Our showroom is located at 29 Media Circle #05-25/26, Alice@Mediapolis, South Tower, Singapore 138565.

If you would like to book an appointment, please Whatsapp/Call us: +65 31650198

We currently have an ongoing new launch promotion! Save $400 to get a Sterra water purifier now.

Promo price: $1,799.00

Normal price: $2,199.00

$100 off per unit if buy 2 units.

$100 referral per unit.

No, we don't take in trade ins.

You can drop an email to our customer support team at hello@sterra.sg

Alternatively, drop us a call, or message our WhatsApp at +65 3165 0198

Direct bank transfer: make your payment directly to our bank account. Kindly use your order number as payment reference (e.g. PayLah, PayNow, Google Pay)

Cash payment: make your payment upon delivery of the product via cash.

Website payment: Debit or credit card payment using debit or credit card, or PayPal.

Installments: 3x installment payments via Hoolah or Atome.

Unfortunately, no refund accepted.

Sterra water purifier is an exclusive product made in Korea. You can visit our showroom for a product demonstration. Simply book an appointment by contacting us through +65 3165 0198 or hello@sterra.sg

Yes. Kindly book an appointment at +65 3165 0198 or hello@sterra.sg for a site visit. We provide free online site visit and physical home site visit.

Yes you can install it in your office as long as it has water and an electrical point. Kindly enquire us at +65 3165 0198 hello@sterra.sg to book a site visit to your office.

Our friendly product specialist will come over during the installation to do a product demonstration so you can make the full use of Sterra water purifier.

About the Product

There are a few things that makes Sterra special…

  • UV Sterilization for Nozzle
    One of the main concerns for water purifiers is that bacteria will build up at the nozzle after some time. Sterra is designed such that the nozzle can be kept inside the device when not in use. There is also a UV Sterilization process for the nozzle to keep it clean and healthy all the time.
  • Self-maintenance
    Sterra is a smart device designed to be self-maintained. There is no need for you to maintain it in any way except to change the filter, which is very easy. It uses Electrolytic Sterilization to self-clean the inner water pipes. This technology is not available in most other brands.
  • Highest quality at affordable prices
    At Sterra, we work directly with our Korean partner with over 23 years experience in the Water Purifier industry. The products made are of the latest technology and highest quality. We optimized the Sterra Water Purifier for the Singapore market and bring them directly to our customers through our website. This means that our process doesn’t involve distributors, retailers and salespeople who earn commission. There are no middlemen! In this way, without compromising on product quality, we keep cost lean and pass on the cost we save to customers. Our customers pay the best prices for the highest quality products.
  • Customer Service
    We spend a lot of time and effort to provide our customers with the best support! We provide all information to our customers so they can make the best decisions. We have well trained technicians to handle all installations and follow ups. And of course, we provide the best value for customers with our prices. Spec for spec comparison, there is no product of the same quality at our prices.

Our filters do not have alkaline function as we prefer our water to be pure and of neutral pH. Our pH level is the same as normal drinking water as we are unsure of the long term effects of drinking too much alkaline. Upon research, we didn't find any studies that prove the benefits of alkaline water. Our main purpose is to filter the water to make sure it is clean from bacteria and chemicals.

Sterra Water Purifier is a smart device designed to be energy-friendly. The power consumption will not be huge. Most of the time, when you are not using the machine, the machine will be on standby mode, which will not consume a lot of electricity. This amount is insignificant.

Only when you use the hot or cold function, Sterra Water Purifier uses slightly more electricity, but it is still an extremely low amount. The power needed for the hot water is actually less than the power used to boil water with a kettle. The power required for using the chilled water is equivalent to when you are using a ceiling fan.

Here are the details if you are keen.:

  • Heating: 2600 Watt - equivalent to a steam iron, electric stove
  • Cooling: 0.3 Ampere (which is 240 Volt x 0.3 Ampere = 70 Watt) equivalent to a ceiling fan.

This is the dimensions of our slim and sleek Sterra Water Dispenser.

Width: 182mm

Depth: 509mm

Height: 403mm

Our local company is homegrown in Singapore and has already been around for 7 years with many different brands launch. We are here to stay for a long time. Our Korean partner who builds our water purifier has over 23 years of experience with water purifiers and they are always using R&D to update themselves with the latest technology. As such, our product quality is of the highest standards. With years of credibility and experience, we guarantee there is no concerns about reliability.

With a complete sterilisation system, you can be sure that the water from our water purifier is clean and healthy to drink. There is UV sterilisation at the nozzle and electrolytic sterilisation throughout the whole water path in the water purifier.

By passing the water through a 4 stage filtration system and a complete sterilisation system, harmful contaminants and pathogenic bacteria are filtered out.

With a post carbon block filter, remaining gas and carbon are filtered out to remove odours and give a better water taste.

The water purifier is made and designed in South Korea.

South Korea has the highest expectations for their drinking water. Even though tap water in South Korea is safe to drink, most Koreans don’t drink it unless they boil or filter it first.

This healthy habit of Koreans led to many resources spent on R&D for water purification technology. After months of research and working with the best people, Sterra’s story begins.