Promos

What happens if I buy more than 1? Any special price?

You can get $100 off per unit if you buy 2 units or more.

Do you offer referral bonuses?

You can get $200.00 referral per unit. Let us know first if you wish to refer someone.

What if my estate wants to do a Groupbuy?

Just drop us a WhatsApp message at 3165 0198 stating your interest and we'll attend to you shortly.

Will I get an additional discount if I refer your Sterra S (Tankless) Water Purifier to a friend?

Yes, there will be a $200 off to the referrer.

Will I get an additional discount if I refer your Sterra Beeze Air Purifier to a friend?

Yes, there will be a $50 off to the referrer.

Will there be an additional discount if I buy more than one Sterra S (Tankless) Water Purifier?

Yes, there will will be a $100 off each unit.

Will there be an additional discount if I buy more than one Sterra X (Tank) Water Purifier?

Yes, there will will be a $100 off each unit.

Will there be an additional discount if I buy more than one Sterra Breeze Air Purifier?

Yes, there will will be a $50 off the 2nd unit onwards.

Will I get an additional discount if I refer your Sterra X (Tank) Water Purifier to a friend?

Yes, there will be a $200 off to the referrer.

About The Product

Why is our hot water only 87 degrees celsius, not 100 degrees celsius?

The reason is that when water reaches 100 °C, it reaches the boiling point, which means water will become steam as well, making it unsafe since it is prone to scalding. When steam is formed in the piping, the water flow becomes unstable and may lead to splash-back when dispensing. Therefore, 87°C is a much safer setting!

If am on holiday and away from home, should I turn off the electricity?

There is no need to turn off the electricity if you prefer not to! Sterra Water Purifier will go into standby mode when not in use. The electricity consumed during this mode is insignificant, at around $0.8/month.

Do you have any videos of Sterra Water Purifier?

Yes, here you go:


Do you have a brochure?

Yes we do! Just click this link.

What's the electrical consumption of Sterra Water Purifier?

Sterra Water Purifier is a smart device designed to be energy-friendly. It will go into standby mode when not in use. The electricity consumed during this mode is insignificant, at around $0.8/month.

The power needed for the hot water function is actually less than the power used to boil water with a kettle. The power required for using the chilled water function is equivalent to when you are using a ceiling fan.

Here are sample figures:

Heating: 2600 Watt - equivalent to a steam iron, electric stove

Cooling: 0.3 Ampere or 70 Watt, or equivalent to a ceiling fan

What is the material of the filter bottles?

The filter bottles are made of polypropylene that is completely safe for water filtration.

Will the white variant get yellowish over time?

Yes, if it's exposed to too much sunlight. All plastic materials will turn yellowish over time.

What is the material used in the inner pipes?

The inner pipes are made of stainless steel which makes it safe and hygienic.

What’s the material of the outer casing?

It’s plastic ABS. It is a safe and harmless plastic with no toxic carcinogens. No negative health effects are related to exposure to it.

What are the features of Sterra water purifier?

4 Temperatures settings: 4, 25, 40, and 87°C.

UV Automated sterilisation: UV-C LED at nozzle automatically sterilises the nozzle

4 Stages filtration system: removes suspended solids, chlorine, pathogenic bacteria, and removes bad odors. Providing healthy and fresh water without metal and rusty taste.

Volume control: dispenses water 120 mL, 250 mL, 550 mL, or as much as you like, automatically.

Filter change indicator: get notified whenever the filter needs to be changed.

Self-maintenance: electric steriliser module, self-clean the internal water flow path.

What does Sterra filter out?

Sterra water purifier is equipped with 2 filters and 4 stages filtration process:

Pre carbon block sediment filter: filters out suspended solids such as dust, rust, and sand. It also removes organic compounds such as chlorine and lead.

UF and post carbon block filter: filters out ultra small micropores up to 0.01 microns, removing harmful contaminants and pathogenic bacteria

Does filtration include turning the water alkaline?

Our filters do not have alkaline properties as we prefer our water to be pure and of neutral pH. Our main purpose is to filter the water to make sure that it is clean from bacteria and chemicals.

Do I need to top up water?

Sterra Water Purifier is a tankless model which draws water directly from your water supply. It means there is no need for you to top up any water. Neither is there any need to wash and maintain a tank. This makes it extremely convenient and hygienic for all users!

Dimensions of Sterra Water Purifier

This is the dimension of our slim and sleek Sterra Water Purifier

Width: 182mm

Depth: 509mm

Height: 403mm

What is the tallest height that I can fit under the nozzle?

The tallest height that fits below the nozzle is 22cm if the bottle is upright. You can go up to 24cm if you remove the tray. If you place it at an angle, you can use even taller bottles.

Will there be someone to teach me how to use it?

Our friendly technician will guide you during the installation!

What makes Sterra different from other brands?

Here are a few things that are unique to us…

UV Sterilization for Nozzle

One of the main concerns for water purifiers is that bacteria will build up at the nozzle after some time. Sterra is designed such that the nozzle can be kept inside the device when not in use. There is also a UV Sterilization mechanism at the nozzle to keep it clean all the time.


Self-maintenance

Sterra is a smart device designed to be self-maintained. There is no need for you to maintain it in any way except to change the filters, which is very easy to do. It uses Electrolytic Sterilization to self-clean the inner water pipes. This technology is not available in most other brands.

Highest quality at affordable prices

At Sterra, we work directly with our Korean partner who has over 23 years of experience in the Water Purifier industry. The products made are of the latest technology and highest quality. We have optimized the Sterra Water Purifier for the Singapore market and bring them directly to our customers.

Our sales process does not involve any distributors, retailers or any other middlemen! Such a Direct-to-consumer model thus means that we can offer you the best bang for your buck - Quality products at the best possible value!


Customer Service

We believe in providing the very best possible service to our customers. As such, we have a team of qualified customer service reps and highly skilled technicians raring to go! So feel free to send any questions or concerns you may have our way!

Is there an Alkaline Function?

Our filters do not have alkaline function as we prefer our water to be pure and of neutral pH. Our pH level is the same as normal drinking water as we are unsure of the long term effects of drinking too much alkaline. Upon research, we didn't find any studies that prove the benefits of alkaline water. Our main purpose is to filter the water to make sure it is clean from bacteria and chemicals.

Ordering

What is Atome?

Atome is our installment payment plan partner. Using Atome, you can split your transaction into 3 monthly payments at 0% interest rate.

How does your installment plan work?

For the installment plans through Atome or Hoolah, you can make 3 installments across 3 months at 0% interest rate. Which means you will pay about $599/month.

What are the payment modes?

We accept the following payment methods:

  • Credit or Debit Card
  • 3 Monthly Interest-Free Installments by Atome.
  • Paypal

Where's your showroom?

Our showroom is located at UB One, 81 Ubi Ave 4, #01-22, Singapore 408830

Feel free to get in touch with us at Whatsapp/Call: +65 3165 0198

Nearest Mrt/ Train:

Tai Seng MRT (Exit C)

723 meters away (10 mins walk)


Bus:

151, 58, 70, 93

Metro: Circle Line

Can I see the water dispenser first?

Yes, of course! You can visit our showroom for a product demo and to also try it out yourself. However, please note that showroom visits are strictly by appointment only due to COVID. You may book an appointment through Whatsapp/Call: +65 3165 0198

Our showroom is located at UB One, 81 Ubi Ave 4, #01-22, Singapore 408830

How much is the water filter?

As part of the promotional $1699 package, we provide a free filter set to cover you for the first two years. You can also buy more filters from us at a special promotional price here. We’ll then promptly deliver your purchased filters to your doorstep!

2 years water filter set: $299 (U.P. $500) - $149.50 per year

4 years water filter set: $549 (U.P. $1000) - $137.25 per year

6 years water filter set:: $799 (U.P. $1500) - $133.17 per year

How much is the purifier?

We currently have a limited time promotion for the Sterra Water Purifier at $1699 (U.P $2,199). You save $500 in this promo!

The package includes:

  • Free delivery and installation
  • Free 2 years filter set, including the 2 bottles in the purifier (Worth $500)
  • 3 years warranty for touch panel and leakage
  • 1 year warranty for parts

Delivery and Installation

What is the process for installation?

We will take care of everything needed for delivery and installation at no additional cost.

We will ask you a few basic questions, schedule your installation, and settle the installation within an hour.


Can I arrange a site visit first to see if it will work for my kitchen?

No need for a site visit. You can take a few photos of the location where you would like to install the purifier then send it to us. We will be able to advise you from there.

Can I install this in my office?

Yes, as long as it has a water point and electrical point.

How long does shipping and delivery take?

We will deliver and install your purifier within 2 weeks after your purchase.

How long does shipping and delivery take?

We will deliver and install your purifier within 2 weeks after your purchase.

Maintenance and Warranty

Why is my filter indicator lighting up?

There are 3 possible reasons for your filter indicator lighting up: (1.) Time (2.) Volume of water filtered (3.) Filter Clogging:

  • If the volume selection - 120ml LED is lit, the cause for your filter indicator lighting being turned on is "Time" (i.e. you have been using your filter bottles for either 4 months or 8 months).
  • If the volume selection - 250ml LED is lit, the cause for your filter indicator lighting being turned on is "Volume" (i.e. you have filtered either 1200L or 2400L of water.)
  • You may change the corresponding filter bottle in these 2 above scenarios or monitor till the filter indicator is blinking (100%) before changing.
  • If the volume selection - 550ml LED is lit, the cause for your filter indicator lighting is potentially a water flow issue or clogged filters. Please consult us in this situation.

Note: After the LEDs are on for 3 seconds, the purifier will return to standby mode.

You can find out which of the 3 causes it is when the filter capacity reaches 90%. Press and hold the "Filter" and "Volume" buttons simultaneously.

Do I need to do any maintenance and servicing?

The Sterra Water Purifier is one of the very few water purifiers that is designed to be extremely self-maintaining. There is no need for you to maintain it in any way, except to change the filters, which is super easy.

What happens after the 1-year warranty?

Sterra Water Purifiers are built to last. However, in the unlikely event that the water purifier breaks down after a year, we will handle all repairs at a cost that is usually around $100-$300. The exact figure is dependent on the part that has to be replaced.

Do you offer Warranty?

Yes, we do offer 1-year warranty for the product. For the touch panel and leakage, we provide 3-year warranty. Under our current promotion, simply do a photo review of the product and we will upgrade the 3-year warranty for touch panel and leakage to a lifetime warranty!

How often do I have to sterilise the nozzle?

You can sterilise the nozzle at least once a week.

How often do I have to sterilise the nozzle?

You can sterilise the nozzle at least once a week.

How do I know when the nozzle sterilisation is complete?

Nozzle sterilisation works by pushing the nozzle in. The UV light will then start blinking to indicate that the UV sterilising process is ongoing. The UV light will stop blinking after 30 minutes and become a steady light, indicating that the sterilisation is complete.

How often should you change the water filter?

Sterra Water Dispenser comes with an automatic filter change indicator on its touch panel. When it’s time to change the filters, Sterra’s filter reminder indicator will light up:

  • When it is blinking white, change filter bottle 1 (Pre carbon block).
  • When it is blinking yellow, change filter bottle 2 (UF & Post carbon block).
  • Replacement for the water filter is also designed to be so easy so that you can do it yourself in just a few minutes.
  • The average usage duration for each bottle is as follows:
  • Pre carbon block filter (bottle 1): Change every 4 months or 1200L of water filtered, whichever comes first
  • UF & Post carbon block filter (bottle 2): Change every 8 months or 2400L of water filtered, whichever comes first