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Sterra

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Frequently Asked Questions

Promos

What happens if I buy more than 1? Any special price?

You can get $100 off per unit if you buy 2 units or more.

Do you offer referral bonuses?

You can get $200.00 referral per unit. Let us know first if you wish to refer someone.

What if my estate wants to do a Groupbuy?

Just drop us a WhatsApp message at 3165 0198 stating your interest and we'll attend to you shortly.

Will I get an additional discount if I refer your Sterra S (Tankless) Water Purifier to a friend?

Yes, there will be a $200 off to the referrer.

Will I get an additional discount if I refer your Sterra Beeze Air Purifier to a friend?

Yes, there will be a $50 off to the referrer.

Will there be an additional discount if I buy more than one Sterra S (Tankless) Water Purifier?

Yes, there will will be a $100 off each unit.

Will there be an additional discount if I buy more than one Sterra X (Tank) Water Purifier?

Yes, there will will be a $100 off each unit.

Will there be an additional discount if I buy more than one Sterra Breeze Air Purifier?

Yes, there will will be a $50 off the 2nd unit onwards.

About The Product

Why is our hot water only 87 degrees celsius, not 100 degrees celsius?

The reason is that when water reaches 100 °C, it reaches the boiling point, which means water will become steam as well, making it unsafe since it is prone to scalding. When steam is formed in the piping, the water flow becomes unstable and may lead to splash-back when dispensing. Therefore, 87°C is a much safer setting!

If am on holiday and away from home, should I turn off the electricity?

There is no need to turn off the electricity if you prefer not to! Sterra Water Purifier will go into standby mode when not in use. The electricity consumed during this mode is insignificant, at around $0.8/month.

Do you have any videos of Sterra Water Purifier?

Yes, here you go:


Do you have a brochure?

Yes we do! Just click this link.

What's the electrical consumption of Sterra Water Purifier?

Sterra Water Purifier is a smart device designed to be energy-friendly. It will go into standby mode when not in use. The electricity consumed during this mode is insignificant, at around $0.8/month.

The power needed for the hot water function is actually less than the power used to boil water with a kettle. The power required for using the chilled water function is equivalent to when you are using a ceiling fan.

Here are sample figures:

Heating: 2600 Watt - equivalent to a steam iron, electric stove

Cooling: 0.3 Ampere or 70 Watt, or equivalent to a ceiling fan

What is the material of the filter bottles?

The filter bottles are made of polypropylene that is completely safe for water filtration.

Will the white variant get yellowish over time?

Yes, if it's exposed to too much sunlight. All plastic materials will turn yellowish over time.

What is the material used in the inner pipes?

The inner pipes are made of stainless steel which makes it safe and hygienic.

What’s the material of the outer casing?

It’s plastic ABS. It is a safe and harmless plastic with no toxic carcinogens. No negative health effects are related to exposure to it.

What are the features of Sterra water purifier?

4 Temperatures settings: 4, 25, 40, and 87°C.

UV Automated sterilisation: UV-C LED at nozzle automatically sterilises the nozzle

4 Stages filtration system: removes suspended solids, chlorine, pathogenic bacteria, and removes bad odors. Providing healthy and fresh water without metal and rusty taste.

Volume control: dispenses water 120 mL, 250 mL, 550 mL, or as much as you like, automatically.

Filter change indicator: get notified whenever the filter needs to be changed.

Self-maintenance: electric steriliser module, self-clean the internal water flow path.

What does Sterra filter out?

Sterra water purifier is equipped with 2 filters and 4 stages filtration process:

Pre carbon block sediment filter: filters out suspended solids such as dust, rust, and sand. It also removes organic compounds such as chlorine and lead.

UF and post carbon block filter: filters out ultra small micropores up to 0.01 microns, removing harmful contaminants and pathogenic bacteria

Does filtration include turning the water alkaline?

Our filters do not have alkaline properties as we prefer our water to be pure and of neutral pH. Our main purpose is to filter the water to make sure that it is clean from bacteria and chemicals.

Do I need to top up water?

Sterra Water Purifier is a tankless model which draws water directly from your water supply. It means there is no need for you to top up any water. Neither is there any need to wash and maintain a tank. This makes it extremely convenient and hygienic for all users!

Dimensions of Sterra Water Purifier

This is the dimension of our slim and sleek Sterra Water Purifier

Width: 182mm

Depth: 509mm

Height: 403mm

What is the tallest height that I can fit under the nozzle?

The tallest height that fits below the nozzle is 22cm if the bottle is upright. You can go up to 24cm if you remove the tray. If you place it at an angle, you can use even taller bottles.

Will there be someone to teach me how to use it?

Our friendly technician will guide you during the installation!

What makes Sterra different from other brands?

Here are a few things that are unique to us…

UV Sterilization for Nozzle

One of the main concerns for water purifiers is that bacteria will build up at the nozzle after some time. Sterra is designed such that the nozzle can be kept inside the device when not in use. There is also a UV Sterilization mechanism at the nozzle to keep it clean all the time.


Self-maintenance

Sterra is a smart device designed to be self-maintained. There is no need for you to maintain it in any way except to change the filters, which is very easy to do. It uses Electrolytic Sterilization to self-clean the inner water pipes. This technology is not available in most other brands.

Highest quality at affordable prices

At Sterra, we work directly with our Korean partner who has over 23 years of experience in the Water Purifier industry. The products made are of the latest technology and highest quality. We have optimized the Sterra Water Purifier for the Singapore market and bring them directly to our customers.

Our sales process does not involve any distributors, retailers or any other middlemen! Such a Direct-to-consumer model thus means that we can offer you the best bang for your buck - Quality products at the best possible value!


Customer Service

We believe in providing the very best possible service to our customers. As such, we have a team of qualified customer service reps and highly skilled technicians raring to go! So feel free to send any questions or concerns you may have our way!

Is there an Alkaline Function?

Our filters do not have alkaline function as we prefer our water to be pure and of neutral pH. Our pH level is the same as normal drinking water as we are unsure of the long term effects of drinking too much alkaline. Upon research, we didn't find any studies that prove the benefits of alkaline water. Our main purpose is to filter the water to make sure it is clean from bacteria and chemicals.

Ordering

What is Atome?

Atome is our installment payment plan partner. Using Atome, you can split your transaction into 3 monthly payments at 0% interest rate.

How does your installment plan work?

For the installment plans through Atome or Hoolah, you can make 3 installments across 3 months at 0% interest rate. Which means you will pay about $599/month.

What are the payment modes?

We accept the following payment methods:

  • Credit or Debit Card
  • 3 Monthly Interest-Free Installments by Atome.
  • Paypal

Where's your showroom?

Our showroom is located at UB One, 81 Ubi Ave 4, #01-22, Singapore 408830

Feel free to get in touch with us at Whatsapp/Call: +65 3165 0198

Nearest Mrt/ Train:

Tai Seng MRT (Exit C)

723 meters away (10 mins walk)


Bus:

151, 58, 70, 93

Metro: Circle Line

Can I see the water dispenser first?

Yes, of course! You can visit our showroom for a product demo and to also try it out yourself. However, please note that showroom visits are strictly by appointment only due to COVID. You may book an appointment through Whatsapp/Call: +65 3165 0198

Our showroom is located at UB One, 81 Ubi Ave 4, #01-22, Singapore 408830

How much is the water filter?

As part of the promotional $1699 package, we provide a free filter set to cover you for the first two years. You can also buy more filters from us at a special promotional price here. We’ll then promptly deliver your purchased filters to your doorstep!

2 years water filter set: $299 (U.P. $500) - $149.50 per year

4 years water filter set: $549 (U.P. $1000) - $137.25 per year

6 years water filter set:: $799 (U.P. $1500) - $133.17 per year

How much is the purifier?

We currently have a limited time promotion for the Sterra Water Purifier at $1699 (U.P $2,199). You save $500 in this promo!

The package includes:

  • Free delivery and installation
  • Free 2 years filter set, including the 2 bottles in the purifier (Worth $500)
  • 3 years warranty for touch panel and leakage
  • 1 year warranty for parts

Delivery and Installation

What is the process for installation?

We will take care of everything needed for delivery and installation at no additional cost.

We will ask you a few basic questions, schedule your installation, and settle the installation within an hour.


Can I arrange a site visit first to see if it will work for my kitchen?

No need for a site visit. You can take a few photos of the location where you would like to install the purifier then send it to us. We will be able to advise you from there.

Can I install this in my office?

Yes, as long as it has a water point and electrical point.

How long does shipping and delivery take?

Shipping and delivery will vary depending on the product ordered.

  • Sterra S™ Tankless Water Purifier: We will deliver and install your purifier within 7 working days.
  • Sterra X™ Tank Water Purifier: We will deliver and install your purifier within 7 working days.
  • Sterra Y™ Tank Water Purifier: We will deliver and install your Standing purifier within 7 working days. However, Sterra Y™ Tank Tabletop Hot & Cold Water Purifier will be delivered on March 21 onwards.
  • Sterra Breeze™ Air Purifier (all variants): We will deliver your purifier within 1 - 3 working days.
  • Sterra Moon™ True HEPA-13 Air Purifier: We will deliver your purifier within 1 - 3 working days. except for Sterra Moon™ Space Grey Ion Exchange. Due to high demand, our Sterra Moon™ Space Grey Ion Exchange. delivery will be around the first week of March.
  • Sterra Sun™ Dehumidifier: We will deliver your purifier within 1-3 business days.
  • Sterra Mattress: We will deliver your mattress within 2 - 5 working days days except for Sterra Wave King, Queen, Cloud King and Sterra Snow King. Due to high demand, our Sterra Wave King delivery will be around the last week of March. Sterra Snow King and Wave Queen will be from March 14 onwards. Sterra Mattress Cloud King is out of stock.

How long can I have the installation put on hold?

  • For any Sterra water purifier, it can be put on hold for a maximum of 6 months upon purchase.
  • Free installation will only be applicable within 6 months upon purchase. after 6 months there's a fee of $100.

Maintenance and Warranty

Why is my filter indicator lighting up?

There are 3 possible reasons for your filter indicator lighting up: (1.) Time (2.) Volume of water filtered (3.) Filter Clogging:

  • If the volume selection - 120ml LED is lit, the cause for your filter indicator lighting being turned on is "Time" (i.e. you have been using your filter bottles for either 4 months or 8 months).
  • If the volume selection - 250ml LED is lit, the cause for your filter indicator lighting being turned on is "Volume" (i.e. you have filtered either 1200L or 2400L of water.)
  • You may change the corresponding filter bottle in these 2 above scenarios or monitor till the filter indicator is blinking (100%) before changing.
  • If the volume selection - 550ml LED is lit, the cause for your filter indicator lighting is potentially a water flow issue or clogged filters. Please consult us in this situation.

Note: After the LEDs are on for 3 seconds, the purifier will return to standby mode.

You can find out which of the 3 causes it is when the filter capacity reaches 90%. Press and hold the "Filter" and "Volume" buttons simultaneously.

Do I need to do any maintenance and servicing?

The Sterra Water Purifier is one of the very few water purifiers that is designed to be extremely self-maintaining. There is no need for you to maintain it in any way, except to change the filters, which is super easy.

What happens after the 1-year warranty?

Sterra Water Purifiers are built to last. However, in the unlikely event that the water purifier breaks down after a year, we will handle all repairs at a cost that is usually around $100-$300. The exact figure is dependent on the part that has to be replaced.

Do you offer Warranty?

Yes, we do offer 1-year warranty for the product. For the touch panel and leakage, we provide 3-year warranty. Under our current promotion, simply do a photo review of the product and we will upgrade the 3-year warranty for touch panel and leakage to a lifetime warranty!

How often do I have to sterilise the nozzle?

You can sterilise the nozzle at least once a week.

How often do I have to sterilise the nozzle?

You can sterilise the nozzle at least once a week.

How do I know when the nozzle sterilisation is complete?

Nozzle sterilisation works by pushing the nozzle in. The UV light will then start blinking to indicate that the UV sterilising process is ongoing. The UV light will stop blinking after 30 minutes and become a steady light, indicating that the sterilisation is complete.

How often should you change the water filter?

Sterra Water Dispenser comes with an automatic filter change indicator on its touch panel. When it’s time to change the filters, Sterra’s filter reminder indicator will light up:

  • When it is blinking white, change filter bottle 1 (Pre carbon block).
  • When it is blinking yellow, change filter bottle 2 (UF & Post carbon block).
  • Replacement for the water filter is also designed to be so easy so that you can do it yourself in just a few minutes.
  • The average usage duration for each bottle is as follows:
  • Pre carbon block filter (bottle 1): Change every 4 months or 1200L of water filtered, whichever comes first
  • UF & Post carbon block filter (bottle 2): Change every 8 months or 2400L of water filtered, whichever comes first

ABOUT THE PRODUCT

What type of mattress sterra have?

We have 3 models of bed mattresses that have different mattress composition and different levels of firmness. We have Sterra Snow (Soft), Sterra (Cloud) and Sterra Wave (Hard)

What are the sizes of the mattress ?

We have 3 Sterra Mattress models and different variants for each model. Here are the sizes:

Sterra Snow
92 x 190 x 34cm (Single)
107 x 190 x 34cm (Super Single)
152 x 190 x 34cm (Queen)
183 x 190 x 34cm (King)
Sterra Cloud
92 x 190 x 30cm (Single)
107 x 190 x 30cm (Super Single)
152 x 190 x 30cm (Queen)
183 x 190 x 30cm (King)
Sterra Wave
92 x 190 x 29cm (Single)
107 x 190 x 29cm (Super Single)
152 x 190 x 29cm (Queen)
183 x 190 x 29cm (King)

How is the Sterra mattress made?

Our bed mattresses are made of high quality and 5 star hotel grade materials with the best craftsmanship and aesthetic design. Breathable, antibacterial, anti-mite technology and bouncy eco-friendly ]with a cooling system that enables pleasant air circulation while keeping you cool, even on warm nights. Great motion isolation support with a zoning spring coil system that ensures optimum pressure relief, good spine health and improves quality of sleep.

What are the different mattress sizes? What size is right for me?

We offer standard sized mattresses, but their only difference is height. Sterra Snow is 34 cm, Sterra Cloud is 30 cm and Sterra Wave is 29 cm.

What are the differences between Sterra Snow, Sterra Cloud and Sterra Wave?

The main differences between the three of them are their mattress composition, different levels of the firmness (awaiting test report) and coil spring systems. The top layer in both Sterra Snow and Sterra Wave is made of ice fabric which gives off a cool feeling while Sterra Cloud has tencel fabric which is smooth and soft. The three mattresses also vary in terms of their spring system, Sterra Snow has a Patented Adaptive Zoned Spring System, Sterra Cloud for having a Smart Coil Spring System (1,440 pocket springs) and Sterra Wave with 5 Zone Pocket Spring System.

What is the difference between Euro Top and Pillow Top?

Euro tops are firmer around the edges and has more cushion in the center while pillow tops are more light, soft and fluffy in nature and offers the balances of cushion and firmness throughout the mattress surface. Composition of pillow top and euro top - both are made of foam and fiber but they differ on how they are sewn in the mattress. Euro Top are sewn on flush with the edges of the mattress while Pillow top is sewn onto the top layer.

What is the difference between Ice fabric and Tencel fabric?

Both provides cooling effect, allows moisture to evaporate and dissipate heat away from the bed mattress. However, they differ on how they are made Ice Fabric is made of silk while Tencel fabric was extracted from wood pulp.

What is the difference between gel memory foam and natural latex?

Gel memory foam and latex mattresses are multi-layered foam beds capable of adjusting to different body types and sleeping positions while keeping a sleeper cool. Both are comparable in support and have hypo-allergenic qualities. Natural latex is bouncier, cooler and has faster response time. It can isolate motion, although not as well as gel memory. Because gel memory foam conform closely, it absorbs shock upon impact.

PROMOTION

What is 100 Nights Guarantee?

We make sure our mattresses are of high quality and you’re happy with it. But if you’re not 100% satisfied with your Sterra mattress, you can return it within 100 nights after you received it, no questions asked. You’ll get your money back and we’ll pick up the mattress at no cost.

Does Sterra have any special promotion for this mattress?

We offer promotions from time to time and we usually inform you via email. You may also visit our website to get the latest updates https://sterra.sg/

DELIVERY

How do I track order status?

You may track your order using the tracking number and tracker provided in the email.

When will I receive an update for my delivery or installation?

You will receive a message within 48 hours via email after placing your order.

How much is the delivery fee?

Delivery is FREE!

What if I’m not at home when the package arrives?

Please ensure that someone will receive the delivery at the pre-agreed time and date, and that the delivery path and premise are free of obstructions, including any existing furniture. If you need to make changes/enquiries regarding the order’s confirmed delivery schedule, please inform us at least 2 days in advance for us to prepare accordingly. Any last minute changes (3 days or less) will incur $100 rescheduling fee.

Anything to take note of the delivery of my order?

Please ensure the delivery path and premise are free of obstructions, including any existing furniture. This is to ensure that the delivery will be smooth for our team. Your order will be delivered to your home and placed in the room of your choice. We will install/assemble the item (if applicable), and remove all packaging materials. Delivery will only proceed if the delivery team deems it suitable to go ahead in a non-hazardous manner. If the lifting process is deemed hazardous, (i.e. items prone to damage on narrow stairway, obstruction of passageway), and deemed unfeasible based on our assessment; we reserve the right to cancel the delivery and refund your order.

Is there a fee per flight of stairs for non-lift accessible floors?

There is a standard delivery fee of $10 per item per flight of stairs for non-lift accessible floors. Payment will be made directly to the delivery team before the goods are brought up. Landed properties and HDB maisonettes will also be subject to this fee.

Can I change my delivery address after my purchase?

Yes, you can. Just send an email to hello@sterra.sg, chat with us on Facebook/Instagram, or message/call us at our WhatsApp or customer service line at +65 3165 0198 to update your delivery address.

How long until I receive my orders?

The order will be delivered within 2 to 3 working days after we schedule delivery the delivery.

Will the driver collect my old mattress after delivering the new one?

Yes the driver will collect and dispose of the old mattress with $50 disposal charges applied. Customers must request this on our website listing for disposal requests.

ORDERS AND PAYMENT

How do I place an order?

Simply select the product(s) you'd like to purchase add them to cart, fill in your delivery details and proceed to checkout

Will I receive any order confirmation after placing an order?

Yes a confirmation email will be sent upon payment completion.

Where is your Showroom?

Our showroom is located at UB One, 81 Ubi Ave 4, #01-22, Singapore 408830

Feel free to get in touch with us at Whatsapp/Call: +65 3165 0198

Nearest Mrt/ Train:
Tai Seng MRT (Exit C)
723 meters away (10 mins walk)

Bus:151, 58, 70, 93
Metro: Circle Line

Can I see the Sterra Matttress first?

Yes, of course! You can visit our showroom for a product demo and to also try it out yourself. You may book an appointment through Whatsapp/Call: +65 3165 0198 or send us a message on our Facebook page.

Our showroom is located at UB One, 81 Ubi Ave 4, #01-22, Singapore 408830

Do you have an installment plan?

Yes we have Atome as our installment plan partner. All you need to do is create an account to enjoy the split payment.

What is Atome?

Atome is one of our installment payment plan partners. Using Atome, you can split your transaction into 3 monthly payments at 0% interest rate.

What are the payment methods available?

We accept the following payment methods:
  • Credit or Debit Card
  • 3 Monthly Interest-Free Installments by Atome
  • Paypal

MAINTENANCE AND WARRANTY

Do you offer a warranty?

Yes, 10 years warranty. You can also purchase additional 5 years on top of your current warranty.

Can I purchase an additional warranty?

You can purchase an additional 5 years warranty on top of your current one.

What is Sterra’s repair and servicing?

Our 10 year warranty covers the repair and servicing of the bed mattress.

How do I entitle an extra 1 year warranty?

Redeem your extended warranty in just 3 simple steps:
  • Take a photo of your new Sterra Mattress.
  • Share your photo and review on Facebook, Instagram, or Twitter #sterrasg, and
  • Register your post link to https://tinyurl.com/redeemsterra

About The Product

What's the difference between the 3 massage chairs?

Each of our Sterra Massage Chair variant has excellent features which offers the best therapeutic massage for comfort and relaxation.
Below are the basic features of each Sterra Massage Chair variant:

Sterra Light
  • Anyone from kids to elderly can use.
  • Can do full Body Massage from neck, back to calves.
  • Air compression massage for the hips.
  • Has Heating Therapy - Blood flow, circulation, reduce stiffness and tension, relax and comfort.
  • Has a remote.
  • Compact but adjustable for different heights.
Sterra Air
  • Anyone from kids to elderly can use.
  • Can do full Body Massage from neck, back, shoulders, to sole.
  • Air compression massage for the shoulders, hip and calf.
  • Provides the best sole massage you will ever experience.
  • Has a body scan technology for different body types.
  • Does SL Tracking - Follow an S shape to cater to the shape of spine.
  • Has Heating Therapy - Blood flow, circulation, reduce stiffness and tension, relax and comfort.
  • Has a remote.
  • Compact but adjustable for different heights.
Sterra Sky
  • Anyone from kids to elderly can use.
  • Can do full Body Massage from neck, back, shoulders, to sole.
  • Can customize the massage experience.
  • Air compression massage for the shoulders, arms, hip and calf.
  • Full body Scanning - Scan and adjust Massage Chair to cater to your height and body type with Precision AI™ Body Scan.
  • Does SL Tracking - Follow an S shape to cater to the shape of spine.
  • Has Heating Therapy - Blood flow, circulation, reduce stiffness and tension, relax and comfort.
  • Compact but adjustable for different heights.
  • 4D technology which feels like a real human doing the massage.
  • Has touch panel instead of a remote.
  • Has wireless charging.
  • Compact but adjustable for different heights

Which Sterra massage chair is best for me?

The best massage chair for you depends on your personal preferences, needs, and budget. Consider factors such as the type of massage you prefer, the level of intensity you need, the size and shape of the chair, and the features and programs offered. However, all of our massage chairs are extremely value-for-money. Below are some features of each variant that can help you choose:

Sterra Light
  • Anyone from kids to elderly can use
  • Can do full Body Massage from neck, back to calves.
  • Has Heating Therapy - Blood flow, circulation, reduce stiffness and tension, relax and comfort.
  • Compact but adjustable for different heights.
Sterra Air
  • Anyone from kids to elderly can use.
  • Can do full Body Massage from neck, back, shoulders, to sole.
  • Air compression massage.
  • Provides the best sole massage you will ever experience.
  • Has a body scan technology for different body types.
  • Does SL Tracking - Follow an S shape to cater to the shape of spine.
  • Has Heating Therapy - Blood flow, circulation, reduce stiffness and tension, relax and comfort.
  • Has a remote.
  • Compact but adjustable for different heights.
Sterra Sky
  • Anyone from kids to elderly can use.
  • Good for those who prefers a more customizable massage experience.
  • Can do full Body Massage from neck, back, shoulders, to sole.
  • Full body Scanning - Scan and adjust Massage Chair to cater to your height and body type with Precision AI™ Body Scan.
  • Does SL Tracking - Follow an S shape to cater to the shape of spine.
  • Has Heating Therapy - Blood flow, circulation, reduce stiffness and tension, relax and comfort.
  • Compact but adjustable for different heights
  • 4D technology which feels like a real human doing the massage
  • Compact but adjustable for different heights.

We also recommend you to visit our stores to experience them for yourself to find your best fit.

Can I control the strength of the massage?

Absolutely! The Sterra Massage chairs have fully customizable settings to personalize your massage experience to your own liking. You can choose from different preset modes, or manually set the speed, intensity, and duration of your massage sessions with its built-in intuitive controls.

When using it, how much power does the massage chair consume?

  1. Sterra Light having 70W power, an hour use would be around $2.19 or same as using a ceiling fan.
  2. Sterra Air having 100W power, an hour use would be around $3.13 or same as using a desktop computer
  3. Sterra Sky having 140W power, an hour use would be around $4.38 or same as using 50" Smart TV

What are the benefits of Sterra's Massage Chairs?

There are many scientific benefits of massage chairs. Some of the benefits are relaxation, stress relief, improved circulation, reduced muscle tension, and increased flexibility. It can also help with pain relief and post-workout recovery. On top of it all, the price is the best! You get the value of your money with the same premium features of a massage chair this is unique to our brand.

Can children use the Sterra Massage Chair?

Yes, the Sterra Massage Chair can be used by children. For children, we recommend using the lighter setting (low setting) since the bones are still in the development stage.

How often can I use the Sterra Massage Chair?

We recommend using your massage chair regularly to reap the full benefits. Depending on your needs and schedule, you can use your chair daily or a few times a week for optimal results. However, it is important to listen to your body and not overdo it. Start with shorter sessions and gradually increase the time and intensity as you get used to the massage. In general, we recommend you to use your massage chair daily for about 30-60 minutes. This will ensure optimal comfort, relaxation, pain relief and relief of muscle tension and stress.

What are the fabric/material specifications for the Sterra massage chairs?

For all 3 Sterra Massage Chair variants, the materials used are Polyurethane(PU) Fabric (a type of leather) together with iron frames, moldings and motor parts.

Is there a weight limit for the massage chairs?

The maximum weight limit varies depending on the Sterra Massage Chair:

  • Sterra Light - 120kg maximum
  • Sterra Air - 150kg maximum
  • Sterra Sky - 120kg maximum. It's best not to overload as it has a lot of mechanisms inside in comparison to other 2 variants

Can I try the massage chair before buying it?

Yes, you can experience each of our massage chairs to find your best fit. Feel free to walk in to our Sterra showroom at UB One, #01-22, Ubi Avenue 4 Singapore 408830. We are open from 9am to 7pm daily. Book an appointment with us so we can make sure you get the best experience.

How much space do I need for the massage chair?

All of our massage chairs are designed to be very compact and space-saving but can fit different heights and body types. They don't require a lot of space. Below are the specific sizes for each variant:

Sterra Light
  • Recline: 150 x 63 x 70 cm
  • Upright: 115 x 63 x 105 cm
Sterra Air
  • Recline: 150 x 68 x 86 cm
  • Upright: 128 x 68 x 102 cm
Sterra Sky
  • Recline: 195 x 81 x 106 cm
  • Upright: 157 x 81 x 121 cm

Is the massage chair suitable for people with certain medical conditions?

While massage chairs are generally safe for most people, it is recommended that individuals with certain medical conditions such as pregnancy or herniated discs consult with their doctor before using a massage chair.

How loud is the massage chair during operation?

Our massage chairs are designed to operate quietly, so you can enjoy a relaxing massage without any distracting noise.

Promotions

Do you offer any promotions or bundle discounts?

For now there are no bundle discounts but you can definitely take advantage of our 50% off promotion on any of our Sterra Massage Chair variants.

Do you offer a referral program if I convince a friend or family member to purchase a Sterra item?

There is no referral bonus for Sterra Massage chair.

Do you accept trade-ins?

Unfortunately, we do not offer trade-ins at this time. However, we do offer interest-free installments and a 15-day money-back guarantee, so you can try the massage chair at home and return it if it does not meet your expectations.

Delivery

How long does it take for the Sterra Massage Chair to deliver?

Delivery time will be within 5 business days after submitting the order. Delivery can be booked online after checkout.

Does delivery include installation?

Yes, delivery and installation is both included free of charge during our current limited time launch promo.

Maintenance, Warranty And Guarantee

What options are available if I dislike the massage chair?

Satisfaction is very much guaranteed for all our products. In the event that you dislike the massage chair, pls send us a message via WhatsApp message at 65 3165 0198 or leave us an email in our website Contact Us page within 15 days from the date of delivery.

We can either refund you in full of what you paid, or exchange the product with another Sterra Massage varian, with an additional fee/refund on the price difference.

Is warranty or Sterra Care offered for the Massage Chair?

Our massage chairs come with a 1-year local onsite warranty for parts and labor, so you can have peace of mind knowing that your investment is protected. We also offer extended warranties for an additional fee.
Sterra Care Prices are as follows:

Sterra Light
  • Sterra Care 1 year - $149
  • Sterra Care 3 years - $299
Sterra Air
  • Sterra Care 1 year - $199
  • Sterra Care 3 years - $399
Sterra Sky
  • Sterra Care 1 year - $299
  • Sterra Care 3 years - $599

(Cosmetic damages such as leather peeling off, stains, etc are not included.)

What options are available if my Massage Chair breaks?

Our massage chairs come with a 1-year local onsite warranty for parts and labor. All you need to do is send us a WhatsApp message at 65 3165 0198 or leave us an email in our website Contact Us page.

What are the cleaning/upkeep methods?

  1. Put a piece of soft cloth into water mixed with a neutral detergent contained hot water, wring it out and wipe the plastic parts. Do not clean the product with chemicals such as thinners, gasoline and alcohol.
  2. Wipe down with a microfibre or soft cloth wrung out in a clean water. Be sure the cloth is well wring out with no water dripping, leaving the cloth damp
  3. Have the plastic parts dry naturally

Who is Sterra?

Sterra is a homegrown brand set out to change the way Singaporeans drink water at home. We believe everyone deserves to drink water conveniently. Sterra is a product and customer-focused company. We take pride in our excellence in design, quality and value to customers.

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